We ship to all governorates across Egypt, and delivery takes 2–5 business days.

Yes, you can inspect your order before payment upon delivery. If you're not satisfied or notice any issue, you can return it immediately to the courier — you'll only be charged the shipping fee.

Orders containing more than 4 items require a deposit before shipping.

Returns and exchanges are accepted within 7 days of receiving your order, as long as the item is in its original condition, unused, with all original packaging and accessories.

Once we receive the returned item and confirm it meets our return conditions, we'll process your refund.

You can exchange it for another item of the same value or higher (you'll pay the difference if it costs more). For exchanges, the customer is responsible for the shipping cost.

Please contact us as soon as possible so we can resolve the issue in accordance with our store policy.

To preserve the quality of the garment and its details for as long as possible, we recommend following these care instructions:

• It is recommended to wash the garment in cold water to preserve the color and fabric quality.
• It is recommended to wash dark-colored garments separately to maintain their appearance.
• Avoid exposing the garment to direct sunlight for long periods, and let it dry in a well-ventilated area.
• When ironing, use a medium heat setting and avoid ironing directly over embroidered or decorative areas.
• To maintain the shape of the garment and the flow of the fabric, it is recommended to store it properly away from moisture.

You can reach us by phone at 01552902395, by email at jwanaabaya@gmail.com, or visit us at Giza – Kerdasa – Back Tourist Street, in front of Al-Forsan Bakery.